Call Ai FAQ
- IKS Academy Team
- Dec 22, 2025
- 4 min read
Q: How does Call Ai integrate with our current enrollment system or CRM?
A: If you’re using IntelliKid Systems (IKS) with our Call Ai add-on, everything works together seamlessly. Call Ai ensures that call activity, insights, and lead information flows directly into your business. Importantly, Call Ai doesn’t just support new leads, it engages with anyone who calls your IKS number. That includes prospective families, returning callers, and even currently enrolled families. This ensures that every call is captured, analyzed, and routed appropriately, helping your team stay informed and responsive without any additional effort.
Q: What should we track to measure the ROI of Call Ai?
A: By automating the removal of non-leads, a task that normally consumes valuable time, this feature delivers a clearer picture of your true conversion rate and helps your team respond more quickly to new inquiries.
Q: Are there any privacy or compliance considerations when using Ai to capture and store call data?
A: IntelliKid Systems securely stores all call transcripts within your own protected database. IntelliKid Systems is proudly SOC 2® Type II certified, one of the highest standards for data security, placing us among the few childcare software providers to earn this rigorous, independently verified designation. This certification proves we follow strict practices to safeguard sensitive information, giving centers and families complete confidence in how their data is handled. IntelliKid Systems maintains full control of all data at all times, protected under our privacy policies and all applicable laws.
Q: How often should staff review Ai-transcribed calls for accuracy?
A: Continue reviewing calls as you normally would with far less manual data entry. Be sure to periodically check the Deleted Leads section for any calls removed by Ai, which will be clearly marked with an Ai icon. You can also provide immediate feedback on each transcript using the thumbs-up or thumbs-down option.
Q: What’s the best way to train new staff on using Call Ai effectively?
A: Review our Call Ai Best Practices Guide. The most important thing is to make sure you ask the caller all of the key questions you need to collect, such as the child’s name, date of birth, and the parent’s email address. If the spelling of a name or email isn’t immediately clear, be sure to confirm it so that Ai can maintain accuracy.
Q: Will this actually answer every call that comes through, ensuring we do not miss any calls?
A: Call Ai doesn’t answer calls for you. Instead, it ensures all leads are captured in your database and helps extract key information that would otherwise need to be entered manually by your staff. This will provide the data that was used to create or update the lead’s profile and child information. Call Ai currently identifies and records the following fields:
Caller: First Name, Last Name, Email, Relationship
Child: First Name, Last Name, Date of Birth, Gender
Q: How can we ensure Ai-entered data is accurate and complete?
A: The Ai will extract all available core lead data fields from each call. To ensure the highest level of accuracy, it’s important to ask clear and targeted questions so the Ai can capture the necessary information. For additional guidance, you may refer to our Call Ai Best Practices Guide.
Q: What happens if Ai incorrectly filters a legitimate inquiry as spam?
Once you’ve confirmed that a lead was deleted in error, you can quickly get things back on track. Simply recreate the lead using the steps outlined in our Help Center article here, then report the issue using the Feedback option within the Call AI feature. Your feedback helps us continually improve accuracy and enhance your experience.
Q: How do we retrieve and review deleted leads marked by Ai?
A: Leads can be found in the Deleted Leads section, and any removed by Ai will be clearly marked with a “Deleted by Ai” icon.
Q: What’s the process for submitting feedback on Ai-generated content?
A: Call Ai includes the ability to provide feedback on any call or transcript directly within the system, helping to train the Ai and continuously improve its performance. Learn how to share detailed Call Ai feedback in our Help Center here!
Q: Is there a way to track improvements or changes made based on our feedback?
A: Call Ai includes built-in tools to provide feedback on any call or transcript directly within the system, helping to train the Ai and continuously improve its accuracy and performance.
Q: What are some examples of how other centers have saved time or improved enrollment using Call Ai?
A: Clients using this feature have found that even the most diligent staff can miss small pieces of information. Call Ai not only saves time, but also helps ensure that all necessary details are accurately captured in your system.
Don’t just take our word for it! See how childcare organizations like yours are using Call Ai to save time, support staff, and drive real results in two featured case studies below:
Still have questions? Send them our way here! We’re happy to help and tell you more!
Helpful Resources:
Want a hands-on feel for what Call Ai can really do? Check out this interactive product walkthrough.
How Call Ai works behind the scenes and how to set it up for success
Comments